The Hive For Her
Privacy Policy
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1. Introduction
The Hive For Her ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, becoming a member, or engaging with our services, you consent to the collection and use of your personal information as described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name, date of birth, address, email address and phone number
- Payment and billing information (processed securely via our payment partners)
- Health and fitness information relevant to your training (e.g. injuries, pregnancy status, medical conditions disclosed by you)
- Emergency contact details
- Photographs and video footage taken during classes, events or at the studio
- Information you provide when contacting us, completing forms, or participating in surveys
- Technical information collected via our website (e.g. IP address, browser type, pages visited) through cookies and analytics tools
3. How We Collect Your Information
We collect personal information directly from you when you:
- Create a membership or book a class, session or event
- Complete an enquiry form, contact us, or sign up to our newsletter
- Visit our website (via cookies and tracking technologies)
- Interact with us on social media
4. How We Use Your Information
We use your personal information to:
- Provide and manage your membership, bookings and services
- Process payments and manage billing
- Communicate with you about classes, events, promotions and studio updates
- Ensure your safety during classes (e.g. understanding injuries or medical conditions)
- Improve our services, website and member experience
- Comply with legal obligations
- Market our services, including via social media, email and paid advertising
5. Photography & Video Consent
By becoming a member or participating in classes, workshops or events at The Hive For Her, you consent to being photographed or filmed during your time at the studio, and to The Hive For Her using such photos and videos for marketing purposes — including but not limited to our website, social media channels, advertising and promotional materials.
If you do not wish to be photographed or filmed, please notify our team in writing and we will make reasonable efforts to accommodate your request.
Children are never photographed or filmed without the express consent of their parent or guardian.
6. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies, including the Meta Pixel and Google Analytics, to understand how visitors use our site, improve our services, and deliver relevant advertising. You can control or disable cookies through your browser settings, though this may affect your experience of our website.
7. Disclosure of Your Information
We may disclose your personal information to:
- Third-party service providers who assist us in operating our business (e.g. Momence for class bookings and payments, email marketing platforms, accounting software)
- Our staff and instructors, where relevant to providing safe and appropriate services to you
- Government or regulatory bodies, where required by law
We do not sell your personal information to third parties.
8. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage systems and restricted access to personal information within our team.
9. Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below.
10. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
11. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Hive For Her
4/107 West Burleigh Rd, Burleigh Waters, Gold Coast QLD 4220
Email: support@thehiveforher.com
Phone: 0483 950 730